Home
About SOFIA
Pricing
Sign In
Last Updated: 01 April 2025

SOFIA
Privacy Policy

Your privacy is important to us. This privacy statement explains the personal data SOFIA processes, how we process it, and for what purposes. Throughout this Privacy Policy ("Policy"), references to "we," "us," or "SOFIA" refer to the operators and administrators of this platform. Similarly, references to "you," "user," or "customer" pertain to any individual or entity accessing or using our platform for any purpose. References to "Services" refer to any product, service, and/or module subscribed/purchased/accessed from our platform online. By accessing, using, or subscribing to these Services, you acknowledge that you have read, understood, and agreed to this Policy.

Acceptance of Policy

We reserve the right to change, amend, and/or vary this Policy by uploading a revised version on our website at any time without notice. The most current version of the Policy can be reviewed by clicking on the "Privacy Policy" hyperlink located on the bottom of our web pages. When we make updates to the Policy, we will update the date at the top of this page. By continuing to use the website and/or Services after a new version of the Policy has been posted, you agree to the terms of the updated version.

Personal Data We Collect

Unless otherwise specified, the Services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from the Services.

Our Intellectual Property Rights

We collect and maintain the personal data that you provide on our platform. While you can choose not to provide certain information, some features of our platform may be unavailable without it. Here are the types of personal data we collect:

  • Personally Identifiable Information: Name, email address, and other identifiers used to register on the platform.
  • Company Information: Company name, address (billing), contact details, number of employees, etc.
  • Payment Information: Credit or debit card details, billing address, and transaction details used for subscriptions.
  • Technical Information: IP address, device information, browser type, and access logs.
  • Usage Data: Features used within the SOFIA platform and chatbot interactions for service improvements.

We collect personal data from the following sources:

  • Directly from you when you subscribe, register, or use the Services.
  • From third parties (if any), including trusted partners, to facilitate the operation of our Services.

How We Use Personal Data

We use the data we collect to provide you with efficient and secure Services. Specifically, we may collect, use, or disclose personal data to:

  • Verify your identity when using our Services.
  • Provide and personalize the SOFIA AI HR Assistance services.
  • Process subscription payments and maintain user accounts.
  • Improve platform functionality, troubleshoot issues, and provide support.
  • Communicate with you regarding updates, promotions, or policy changes.
  • Ensure compliance with legal requirements and prevent fraud or misuse.
  • Comply with our terms of use or any obligation we have with you regarding the user of the Services.
  • Protect and/or enforce our legal rights and interests, including defending any claim.
  • Comply with our legal obligation that we subject to certain jurisdiction.

Sharing of Personal Data

We only share your personal data in the following circumstances:

  • With your consent or to complete a transaction you have requested.
  • With service providers, affiliates, and trusted partners who assist in operating the SOFIA platform (if any).
  • When required by law, legal proceedings, or to protect the rights and security of our users and platform.

Data Retention

We retain your personal data only as long as necessary for providing our Services and complying with legal requirements. Upon termination of your subscription or inactivity, we may archive your data for legal, compliance, or audit purposes unless a valid deletion request is received.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any incorrect or incomplete data.
  • Request deletion of your data, subject to legal and contractual obligations.
  • Opt out of marketing communications.

To exercise these rights, please contact us at [email protected].

Contact

If you have any questions about this Policy or would like to exercise your rights, you can contact by using email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request/feedback and your Personal Data. We will notify you of the result of your request/feedback.